Information We Collect

When you contact us through our website contact form, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Event date, location, and type
• Any additional details you voluntarily provide in your message

We do not collect payment information directly through our website. Payments are processed through secure third-party platforms.

How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiries and provide quotes
• Communicate about your booking, event details, and service delivery
• Send invoices, contracts, and event-related updates
• Improve our services and client experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Store Your Information

Your information is stored securely and accessed only by authorized members of our team. We retain client information for a reasonable period after your event to handle any follow-up inquiries, then delete or anonymize it.

Third-Party Services

We may use trusted third-party tools to manage our business (such as email platforms, scheduling tools, or payment processors). These providers have their own privacy policies and we only share the minimum information necessary for them to perform their services.

Cookies & Website Analytics

Our website may use basic analytics tools to understand visitor traffic (such as page views and referral sources). These do not collect personally identifiable information unless you voluntarily submit a contact form.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to any legal obligations)
• Opt out of any marketing communications at any time

To exercise any of these rights, please contact us at serenescenebookings@gmail.com. 

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please reach out:

Serene Scene Events

Email: 

serenescenebookings@gmail.com